Uber India has announced a Real-Time ID check feature that will be available in five cities – Mumbai, New Delhi, Bengaluru, Hyderabad and Kolkata from today. The feature will be available for other cities soon. It is a security feature that will periodically prompt a drive to take a selfie, which is then matched with the driver details on Uber’s servers.
If the driver details aren’t matched, the driver account will be suspended for some time and the matter will be investigated. Uber says that this feature will ensure that the drivers’ details are constantly under check and drivers are prevented from fraud and their accounts are prevented from being compromised.
When it comes to the customer, he or she will know whether the Uber driver on the app matches with the actual driver are not through this feature. Joe Sullivan, chief security officer at Uber said “This prevents fraud and protects drivers’ accounts from being compromised. It also protects riders by building another layer of accountability into the app to ensure the right person is behind the wheel. We believe this new initiative will go a long way in keeping our riders and drivers in the city safe and our rides reliable like never before.
Uber introduces Real-time ID Check feature to verify drivers face before the ride:
Uber has associated with Microsoft to introduce this feature. It has used Cognitive Services for face detection. If there is a mismatch in the selfie sent by the driver and the photo in Uber’s database, the driver will get messages such as “take off your glasses” or “retake a photo”.
This feature uses front-facing flash so that user can take a selfie in a bright light. The smartphone that has the Uber app installed is enough to handle this newly introduced feature.
Uber said that “Drivers will be prompted at times to submit photos before going online. Sometimes it will be random, sometimes it could be triggered by other indicators including rider feedback or suspicious behavior like driving two consecutive trips on opposite sides of a city.” The verification of the driver will be done even before the driver accesses the app or accepts a ride.